Question 1

Is my ride confirmed when I submit the form?

Accepted Answer

No. Submitting the form sends a request. We review availability and contact you. Your ride is confirmed only once we accept it and let you know.

Question 2

How far in advance should I book?

Accepted Answer

Our minimum notice is shown on the booking page. The earlier you book, the easier it is for us to accommodate you.

Question 3

How much does a ride cost?

Accepted Answer

Pricing depends on the trip. We may use fixed rates, hourly rates, or a custom quote, and we'll share the price with you before confirming your ride.

Question 4

Do I pay online?

Accepted Answer

Not at this time. No payment is collected when you submit a request. We'll explain payment options when we confirm.

Question 5

Can I book a round trip?

Accepted Answer

Yes. Choose Round trip on the booking form and add your return pickup date and time.

Question 6

How do I change or cancel a request?

Accepted Answer

Contact us with your reference number and we'll help update or cancel your request.

Question 7

What areas do you serve?

Accepted Answer

Our current service areas are listed on our home page. If you don't see your location, contact us and ask.

Question 8

How do I share flight details?

Accepted Answer

Add your airline and flight number in the special instructions field when booking.

Frequently asked questions